We have proudly served the Adult Pleasure Products industry for many years. Our team and our products have consistently held a top spot in Nigeria. The customer is our focus, and we are happy to help.
Need some advice on choosing the right toy to begin your adventure? Have questions about your existing order or about our shipping and returns policies?
We’re here to make sure you have the best possible experience here, so please send us an email.
Contact us by filling out the contact form below or reach us by email or phone. We promise we’ll get back to you quickly!
info@spiceituptoys.com
Click Here To Chat on WhatsApp
We stand behind everything we sell. If you are not satisfied with your online purchase, you can return any item during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation. Refunds are provided as a store credit for the full product value, or a debit card refund less 20% processing fee.
To use our satisfaction guarantee program, email Customer Service.
All product returns require a Return Merchandise Authorization (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address, request an RMA and follow the instructions provided. Your refund will be processed as soon as your items are received.
Defective Items
Please email us at info@spiceituptoys.com and explain in detail what is wrong with the product. In your email, please send us the product name and number as well as the invoice number for your order. If it is a physical defect in the product, please include pictures.
We will reship the item to you with haste.
SHIPPING POLICY
We do our best to get your order processed and shipped as quickly as possible. All orders usually ship within 7-8 business days after your order is placed. Depending on your location the shipper we use may change. Once your order has been shipped, we will send a tracking number and summary of your order to the email address you entered. If you see any problems with your order or address, immediately contact us to see if we can help reroute your package as once your product has shipped it is no longer our responsibility and you may have to contact the shipper directly if you have any questions.
We are not responsible for lost or stolen packages. We do our best to verify your address, but you should double check the shipping address before you finish checkout. Contact us if you have any questions or concerns, info@spiceituptoys.com
You can find your tracking info in the My Account section on the website.
Undeliverable Orders
Please take care in providing your shipping information. What you enter on your order is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address, an additional shipping/handling fee will apply.
Email Preferences
By placing an order, you will be automatically subscribed to our newsletter program. If you would like to opt out of our newsletters and/or promotional communications, you may do so on any email you receive or email us to be removed. Your opt out will not prevent you from receiving transactional emails like confirmation and shipping details. Your information is secure and confidential and will not be sold or shared with any 3rd parties except as necessary to fulfill your order.
Emails you might be sent:
Exclusives, Sales & Special Offers, Newsletters: Get the scoop on promotional events, email exclusive discounts and more.
I signed up, so why am I not receiving emails from the Site in my personal inbox?
First, make sure your email address is correct in your account profile. Next, Emails from us may be going to your spam collection. Please add info@spiceituptoys.com to your email address book.
If you have a 9jasex.toys account and wish to update your email address, please enter your changes in My Account. You can change your mailing and shipping address in the My Account Address book section. You can also view your existing orders in this section. Orders are assigned to the email address that you checked out under. If you placed an order as a guest and then created an account and want to link that order, please email us for instructions.
Contact us anytime!
If you have any concerns regarding your use of the Site, please see our info@spiceituptoys.com
If you pay with a credit or debit card, you will not see 9jaSex.Toys on your statement. We value discretion. You will see COMPTIP ENT instead. If you have any concerns about an order or a refund, Contact Customer Service
Our store uses automated discount system, which applies the best discount available to your order. If multiple discounts are available (such as a Holiday discount or a first order discount), we will automatically select the one that gives you the greatest savings. Only one discount can be applied per order, and discounts cannot be combined.
To ensure our customers receive the highest discount available, ours system is set up to automatically apply the best discount. This means that if more than one discount is available, only the one providing the greatest savings will be applied, and other discounts will not stack. If you need further clarification on specific discounts, please contact customer service.
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